jiloko Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and jiloko ("we," "us," or "our"), governing your use of the jiloko online gaming platform accessible at https://jiloko.cam (the "Website" or "Platform"). By creating an account, accessing the Website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any provision of these Terms, you must immediately cease use of the jiloko platform and refrain from creating an account. Continued use of the Website following any modifications to these Terms constitutes your acceptance of such changes.

These Terms apply to all users of the jiloko platform, including without limitation registered players, visitors, and any person or entity that accesses or uses our services in any manner. jiloko reserves the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

2. Eligibility Requirements

To register an account and use the jiloko platform, you must meet all of the following eligibility requirements:

2.1 Age Requirement

You must be at least 21 years of age to create an account or participate in any gaming activities on jiloko. By registering, you represent and warrant that you meet this minimum age requirement. jiloko reserves the right to request proof of age at any time, and failure to provide satisfactory documentation may result in immediate account suspension and forfeiture of any funds or winnings.

2.2 Legal Capacity

You must have the legal capacity to enter into binding contracts under the laws of the Philippines. You are not permitted to use the jiloko platform if you are legally prohibited from gambling under applicable laws in your jurisdiction.

2.3 Geographic Restrictions

The jiloko platform is intended for use by residents of the Philippines. By using our services, you confirm that you are physically located within the Philippines at the time of registration and during all gaming sessions. Users accessing jiloko from jurisdictions where online gaming is prohibited are strictly forbidden from using the platform.

2.4 Single Account Policy

Each player is permitted to hold only one (1) active account on jiloko. Creating multiple accounts, using another person's account, or allowing others to use your account is strictly prohibited and will result in immediate account closure and forfeiture of funds.

2.5 Exclusion List

You must not be listed on any self-exclusion register, banned player list, or prohibition order relating to gambling in the Philippines or any other jurisdiction. If you have previously self-excluded from jiloko or any affiliated gaming platform, you are not permitted to register a new account until the exclusion period has expired.

3. Account Registration and Security

3.1 Registration Process

To create an account on jiloko, you must provide accurate, current, and complete information as prompted by the registration form, including but not limited to your full legal name, date of birth, email address, phone number, and residential address. You agree to maintain and promptly update your account information to ensure its accuracy at all times.

3.2 Identity Verification

jiloko employs Know Your Customer (KYC) procedures to verify the identity of all players. You may be required to submit government-issued identification documents, proof of address, and/or proof of payment method ownership at any time. Failure to provide requested verification documents within a reasonable timeframe may result in account suspension or permanent closure.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held responsible for all transactions, wagers, and account activities.

You agree to notify jiloko immediately if you suspect any unauthorized access to or use of your account. jiloko is not liable for any loss or damage arising from your failure to comply with account security obligations.

3.4 Accurate Information Requirement

Providing false, misleading, or fraudulent information during registration or at any time thereafter is a material breach of these Terms and grounds for immediate account termination. jiloko reserves the right to void all transactions, confiscate winnings, and report fraudulent activity to relevant authorities.

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

jiloko accepts deposits via multiple payment methods including but not limited to GCash, Maya (formerly PayMaya), online banking transfers, and over-the-counter bank deposits to major Philippine banks such as BPI, BDO, UnionBank, and Metrobank. The availability of specific payment methods may vary and is subject to change without notice.

4.2 Deposit Requirements

All deposits must be made in Philippine Pesos (PHP). Minimum and maximum deposit limits apply and are displayed during the deposit process. You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited.

4.3 Processing Time and Fees

Deposits made via GCash and Maya are typically credited to your jiloko account instantly. Bank transfers may take up to 24 hours to process depending on your financial institution. jiloko does not charge deposit fees; however, your payment provider may impose its own transaction charges.

4.4 Anti-Money Laundering Compliance

jiloko operates in full compliance with Philippine anti-money laundering (AML) regulations. Suspicious transactions, unusually large deposits, or deposits from high-risk sources may be flagged for review and may require additional verification before being credited to your account.

4.5 Source of Funds

By making a deposit, you warrant that all funds deposited into your jiloko account are derived from legitimate sources and are not the proceeds of any illegal or criminal activity. jiloko reserves the right to request documentation evidencing the source of your funds at any time.

5. Withdrawals

5.1 Withdrawal Process

Players may request withdrawals of available account balances at any time, subject to these Terms. Withdrawal requests are processed to the same payment method used for deposit whenever possible. If the original deposit method is unavailable for withdrawals, jiloko may require you to provide an alternative withdrawal method.

5.2 Minimum and Maximum Limits

Minimum and maximum withdrawal limits apply and are displayed in your account dashboard. jiloko reserves the right to impose additional limits on withdrawal amounts for security, regulatory, or operational reasons.

5.3 Processing Time

Withdrawal requests are typically processed within 15 minutes to 1 hour during business hours (Monday to Friday, 9:00 AM to 6:00 PM Philippine Time), subject to successful verification and compliance checks. Withdrawals requested outside of business hours or on weekends and holidays may experience delays.

5.4 Verification Requirements

All withdrawal requests are subject to identity verification and compliance screening. You may be required to provide additional documentation before your withdrawal is processed. jiloko reserves the right to delay or refuse any withdrawal request that fails to meet verification standards or raises compliance concerns.

5.5 Wagering Requirements

If you have claimed any bonus or promotional offer, you must satisfy the applicable wagering requirements before requesting a withdrawal. Attempting to withdraw funds before meeting wagering requirements may result in forfeiture of the bonus and any associated winnings.

5.6 Withdrawal Fees

jiloko does not charge fees for standard withdrawal requests. However, your bank or payment provider may impose its own transaction fees, which will be deducted from the withdrawal amount.

6. Bonuses and Promotions

6.1 Promotional Offers

jiloko offers various bonuses, promotions, and rewards to players, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are provided at the time the bonus is offered.

6.2 Bonus Terms

Unless otherwise stated, all bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Wagering requirements specify the amount that must be wagered (typically expressed as a multiple of the bonus amount) before funds become withdrawable.

6.3 Eligibility and Restrictions

Bonuses are available only to eligible players who meet the specific criteria outlined in the promotional terms. Players are limited to one bonus per household, IP address, device, or payment method unless otherwise specified. Bonus abuse, including creating multiple accounts to claim promotional offers, is strictly prohibited and will result in forfeiture of bonuses and account closure.

6.4 Expiration and Forfeiture

Bonuses and promotional funds may have expiration dates. Unused bonuses or bonuses for which wagering requirements are not met within the specified timeframe will be forfeited. jiloko reserves the right to cancel or modify any bonus or promotion at any time without prior notice.

6.5 Game Contributions

Different games contribute differently toward satisfying wagering requirements. Slots typically contribute 100%, while table games, video poker, and live dealer games may contribute less or not at all. Specific game contribution percentages are provided in the bonus terms.

7. Gameplay Rules and Fair Play

7.1 Game Rules

All games available on the jiloko platform are governed by their specific rules, paytables, and return-to-player (RTP) percentages, which are accessible within each game. It is your responsibility to familiarize yourself with the rules of any game before playing.

7.2 Random Number Generation

All games on jiloko use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. RNG systems are regularly tested and audited by independent third-party agencies to verify compliance with industry standards.

7.3 Game Malfunctions

In the event of a game malfunction, software error, or technical failure, all affected bets and game rounds are void, and all affected wagers will be refunded to the player's account. jiloko is not liable for any losses arising from game malfunctions beyond the refund of the affected wager.

7.4 Disconnections

If your connection to the jiloko platform is interrupted during a game round, the game will continue to its conclusion according to the game rules. Upon reconnection, you will be able to view the results of any completed game rounds. Any unresolved game rounds will be settled in accordance with the outcome determined by the game's RNG.

7.5 Betting Limits

Minimum and maximum bet limits apply to all games and are displayed within each game interface. jiloko reserves the right to modify betting limits at any time and to impose individual betting limits on specific players for responsible gaming or operational reasons.

8. Responsible Gaming

jiloko is committed to promoting responsible gaming and providing a safe, enjoyable gaming environment. We encourage all players to gamble responsibly and within their means. For comprehensive information about our responsible gaming tools and resources, please visit our Responsible Gaming page.

8.1 Self-Exclusion

Players who wish to take a break from gaming may request self-exclusion for a specified period ranging from 24 hours to permanent exclusion. During the self-exclusion period, you will not be able to access your account or participate in any gaming activities. To request self-exclusion, contact our customer support team.

8.2 Deposit Limits

Players may set daily, weekly, or monthly deposit limits to manage their spending. Once a deposit limit is set, it cannot be increased immediately; requests to increase limits are subject to a cooling-off period of at least 24 hours.

8.3 Reality Checks

jiloko provides reality check notifications that alert you to the amount of time you have been playing. These reminders help you maintain awareness of your gaming session duration.

8.4 Underage Gaming Prevention

jiloko strictly prohibits underage gaming. All players must be at least 21 years of age. We employ robust age verification measures and cooperate fully with regulatory authorities to prevent minors from accessing our platform.

9. Prohibited Activities

The following activities are strictly prohibited on the jiloko platform and constitute material breaches of these Terms:

• Fraudulent Activity: Using stolen payment methods, providing false information, identity theft, or any form of fraud.
• Collusion and Cheating: Engaging in collusion with other players, using automated betting software (bots), exploiting software vulnerabilities, or any conduct that undermines the integrity of gameplay.
• Multiple Accounts: Creating or operating more than one account on jiloko, using another person's account, or allowing third parties to access your account.
• Bonus Abuse: Creating multiple accounts to claim bonuses, manipulating the bonus system, or engaging in any activity designed to exploit promotional offers.
• Money Laundering: Using the jiloko platform for money laundering, terrorist financing, or any illegal financial activity.
• Unauthorized Access: Attempting to gain unauthorized access to the jiloko system, servers, or databases; interfering with the operation of the platform; or introducing malicious software.
• Inappropriate Conduct: Engaging in abusive, harassing, or offensive behavior toward other players or jiloko staff members.

Violation of any of these prohibitions may result in immediate account suspension or permanent closure, forfeiture of all funds, and referral to law enforcement authorities where applicable.

10. Intellectual Property Rights

All content, software, graphics, logos, trademarks, game titles, and other intellectual property available on the jiloko platform are the exclusive property of jiloko or its licensors and are protected by Philippine and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jiloko platform solely for personal, non-commercial gaming purposes. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works based on any content or software from the jiloko platform without prior written consent.

Unauthorized use of jiloko's intellectual property is a violation of these Terms and may subject you to civil and criminal liability under applicable laws.

11. Limitation of Liability and Disclaimers

11.1 Disclaimer of Warranties

The jiloko platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. jiloko does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, jiloko, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the platform, including but not limited to loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

11.3 Maximum Liability

In no event shall jiloko's total aggregate liability to you for any and all claims arising out of or related to these Terms or your use of the platform exceed the amount of deposits you have made to jiloko in the three (3) months preceding the event giving rise to the claim.

11.4 Force Majeure

jiloko shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, telecommunications failures, or interruptions in internet connectivity.

12. Account Termination and Suspension

12.1 Termination by Player

You may request closure of your jiloko account at any time by contacting customer support. Upon account closure, any remaining balance will be returned to you following verification procedures, subject to the completion of any pending wagering requirements or investigations.

12.2 Termination by jiloko

jiloko reserves the right to suspend or permanently close your account at any time, with or without cause, including but not limited to violations of these Terms, fraudulent activity, breach of responsible gaming policies, or for regulatory or operational reasons. In the event of account termination for cause, jiloko may forfeit any remaining account balance and withhold any pending withdrawals.

12.3 Effects of Termination

Upon termination of your account, your right to access and use the jiloko platform immediately ceases. All outstanding obligations, including repayment of any negative balances or chargebacks, remain in effect and must be satisfied. jiloko may retain your personal information as required by law or for legitimate business purposes following account closure.

13. Amendments to Terms

jiloko reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Changes become effective immediately upon posting to the Website. Your continued use of the jiloko platform following any such modifications constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically to stay informed of any updates. Material changes to these Terms may be communicated via email or notification within your account dashboard.

If you do not agree to any modifications, you must cease using the jiloko platform and close your account. Failure to close your account and continued use of the platform will be deemed acceptance of the updated Terms.

14. Contact Information and Dispute Resolution

14.1 Customer Support

If you have any questions, concerns, or disputes regarding these Terms & Conditions or your use of the jiloko platform, please contact our customer support team:

• 24/7 Live Chat: Available on the jiloko website (Tagalog & English support)
• Email: [email protected]
• Average Response Time: 2 minutes (live chat), 24 hours (email)

14.2 Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of the jiloko platform, you agree to first attempt to resolve the dispute informally by contacting jiloko customer support. If the dispute cannot be resolved through customer support, either party may escalate the matter to formal mediation or arbitration as provided under Philippine law.

14.3 Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of the Philippines, and you consent to the personal jurisdiction of such courts.

14.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

14.5 Entire Agreement

These Terms & Conditions, together with the jiloko Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and jiloko concerning your use of the platform and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.