jiloko Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jiloko ("we," "us," or "our"), operating at https://jiloko.cam (the "Website" or "Platform"), collects, uses, stores, discloses, and protects personal information obtained from users ("you," "your," or "Player") of our online gaming services. This Policy applies to all users who access or use the jiloko platform, regardless of registration status.

jiloko is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission of the Philippines. By accessing or using the jiloko platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which govern your use of the jiloko platform. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of our services and refrain from creating an account.

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via email or notification within your account dashboard. Your continued use of the jiloko platform following any changes constitutes your acceptance of the revised Privacy Policy.

2. Information We Collect

jiloko collects various types of personal information to provide, maintain, and improve our services, ensure account security, comply with legal obligations, and deliver a personalized gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for a jiloko account, make deposits, request withdrawals, or communicate with our customer support team, you voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, SSS number, TIN).
• Contact Information: Email address, phone number, residential address, and billing address.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Payment method details including GCash mobile number, Maya account information, bank account numbers, credit/debit card details (last four digits only; full card numbers are processed by third-party payment processors and are not stored by jiloko).
• Verification Documents: Copies of government-issued identification documents, proof of address (utility bills, bank statements), and proof of payment method ownership submitted for Know Your Customer (KYC) verification.
• Communication Data: Content of communications with jiloko customer support via live chat, email, or phone, including inquiries, complaints, and feedback.

2.2 Information Collected Automatically

When you access or use the jiloko platform, certain information is automatically collected through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, games played, betting activity, time spent on the platform, click-through rates, search queries, and interaction patterns.
• Location Data: IP address, approximate geographic location derived from IP address, and GPS data (if you grant location permissions on mobile devices).
• Transaction Data: Deposit and withdrawal history, transaction amounts, dates and times, payment methods used, and transaction status.
• Log Data: Server logs recording access times, error messages, system activity, and security events.

2.3 Information from Third Parties

jiloko may receive information about you from third-party sources, including:

• Payment Processors: GCash, Maya, and banking partners provide transaction confirmation data, payment verification results, and fraud risk assessments.
• Identity Verification Services: Third-party KYC and anti-money laundering (AML) screening providers supply identity verification results, fraud risk scores, and watchlist screening reports.
• Marketing Partners: Affiliates and advertising partners may share referral data, campaign performance metrics, and attribution information.
• Social Media Platforms: If you link your jiloko account to social media profiles or use social login features, we may receive publicly available profile information in accordance with the platform's privacy settings.

3. How We Use Your Information

jiloko uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• To create, maintain, and manage your jiloko account.
• To authenticate your identity and verify your eligibility to use our services.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to games, bonuses, promotions, and loyalty programs.
• To deliver personalized gaming experiences, including game recommendations and customized content.

3.2 Security and Fraud Prevention

• To detect, prevent, and investigate fraudulent activity, unauthorized access, account abuse, and other security threats.
• To monitor gameplay for patterns indicative of cheating, collusion, or bonus abuse.
• To enforce our Terms & Conditions and internal policies.
• To conduct Know Your Customer (KYC) and anti-money laundering (AML) due diligence.

3.3 Legal and Regulatory Compliance

• To comply with Philippine gaming regulations, data protection laws, and other applicable legal requirements.
• To respond to lawful requests from government authorities, law enforcement agencies, and regulatory bodies.
• To maintain records required by anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• To enforce our Responsible Gaming policies, including age verification and self-exclusion management.

3.4 Communication and Customer Support

• To respond to your inquiries, requests, and complaints via live chat, email, or phone.
• To send transactional notifications, including deposit confirmations, withdrawal updates, bonus credits, and security alerts.
• To provide important updates regarding changes to our services, policies, or platform maintenance schedules.

3.5 Marketing and Promotional Activities

• To send promotional emails, SMS messages, and push notifications about bonuses, tournaments, new games, and special offers (only if you have opted in to receive marketing communications).
• To display personalized advertisements and promotional content based on your gaming preferences and activity history.
• To administer contests, sweepstakes, and other promotional campaigns.

3.6 Analytics and Service Improvement

• To analyze usage patterns, user behavior, and platform performance to optimize the jiloko experience.
• To conduct research and development activities aimed at improving our games, features, and services.
• To measure the effectiveness of marketing campaigns and calculate return on advertising spend.
• To generate anonymized and aggregated statistics for internal business intelligence purposes.

4. Information Sharing and Disclosure

jiloko does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your personal information only in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, Maya, and banking partners process deposits and withdrawals on behalf of jiloko.
• Identity Verification Providers: KYC and AML screening services verify player identities and conduct compliance checks.
• Game Providers: Third-party game developers and software suppliers power the games available on the jiloko platform.
• Cloud Hosting and Infrastructure: Technology partners provide server hosting, content delivery, data storage, and cybersecurity services.
• Customer Support Solutions: Live chat platforms and helpdesk software facilitate customer service operations.
• Marketing and Analytics Tools: Email marketing platforms, SMS gateways, and analytics providers help us deliver promotional content and measure campaign performance.

All third-party service providers are contractually obligated to handle your personal information in accordance with this Privacy Policy and applicable data protection laws. They are authorized to use your information only as necessary to provide services to jiloko and are prohibited from using it for their own purposes.

4.2 Legal and Regulatory Authorities

jiloko may disclose your personal information to government agencies, law enforcement authorities, regulatory bodies, or courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, including court orders, subpoenas, or regulatory directives.
• Investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms & Conditions.
• Protect the rights, property, or safety of jiloko, our users, or the public.
• Cooperate with anti-money laundering (AML) and counter-terrorism financing (CTF) investigations.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving jiloko, your personal information may be transferred to the successor entity or acquiring party. You will be notified of any such change via email or prominent notice on the jiloko platform.

4.4 With Your Consent

We may share your personal information with third parties when you have provided explicit consent for such disclosure, such as when participating in co-branded promotions or linking your jiloko account to external platforms.

5. Data Security Measures

jiloko employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

5.1 Encryption Technologies

• SSL/TLS Encryption: All data transmitted between your device and jiloko servers is encrypted using 256-bit Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted using AES-256 encryption standards.
• Tokenization: Sensitive payment data is tokenized to minimize exposure in the event of a security breach.

5.2 Access Controls and Authentication

• Multi-Factor Authentication (MFA): Account access is protected by password-based authentication, with optional two-factor authentication (2FA) via SMS or authenticator apps.
• Role-Based Access Control: Internal access to personal information is restricted based on job function and necessity, ensuring that only authorized personnel can view sensitive data.
• Regular Access Audits: We conduct periodic reviews of access permissions to prevent unauthorized internal access.

5.3 Network and Infrastructure Security

• Firewalls and Intrusion Detection: Advanced firewall configurations and intrusion detection systems (IDS) monitor network traffic for suspicious activity.
• DDoS Protection: Distributed Denial of Service (DDoS) mitigation technologies protect the jiloko platform from cyberattacks.
• Regular Security Testing: Penetration testing, vulnerability assessments, and security audits are conducted by independent third-party cybersecurity firms.

5.4 Incident Response and Breach Notification

In the unlikely event of a data breach affecting your personal information, jiloko will notify you and relevant regulatory authorities in accordance with the Data Privacy Act of 2012. Notifications will be issued promptly and will include information about the nature of the breach, the data affected, and steps you can take to protect yourself.

5.5 Your Role in Security

While jiloko implements robust security measures, you also play a critical role in protecting your account. We recommend that you:

• Use a strong, unique password for your jiloko account and change it periodically.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Never share your account credentials with anyone.
• Log out of your account after each session, especially when using shared or public devices.
• Report any suspicious activity or unauthorized access to jiloko customer support immediately.

6. Data Retention

jiloko retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purposes for which it is processed:

• Account Information: We retain your account information for the duration of your active account and for a period of five (5) years following account closure, as required by anti-money laundering (AML) regulations.
• Transaction Records: Financial transaction data, including deposits and withdrawals, is retained for a minimum of five (5) years to comply with Philippine tax and gaming regulations.
• Identity Verification Documents: KYC documents, including copies of government-issued IDs and proof of address, are retained for five (5) years following the last transaction or account activity.
• Communication Records: Customer support interactions, including live chat transcripts and email correspondence, are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we retain your contact information and opt-out preferences indefinitely to ensure we do not inadvertently contact you in the future.

Once the applicable retention period expires, jiloko will securely delete or anonymize your personal information in accordance with data protection best practices. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information:

7.1 Right to Access

You have the right to request access to the personal information jiloko holds about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format within thirty (30) days of receiving your request.

7.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update your account information directly through your jiloko account dashboard or by contacting customer support.

7.3 Right to Erasure (Right to Be Forgotten)

You may request that jiloko delete your personal information under certain circumstances, including:

• The information is no longer necessary for the purposes for which it was collected.
• You withdraw consent on which processing was based, and there is no other legal ground for processing.
• You object to processing and there are no overriding legitimate grounds for continued processing.
• Your personal information was unlawfully processed.

Please note that we may be unable to delete your information if we are required by law to retain it for compliance, legal, or regulatory purposes.

7.4 Right to Restrict Processing

You have the right to request that jiloko restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing pending verification of our legitimate grounds.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider without hindrance from jiloko.

7.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in promotional emails or by updating your communication preferences in your account settings.

7.7 How to Exercise Your Rights

To exercise any of the above rights, please contact jiloko customer support at [email protected] or via 24/7 live chat. We will respond to your request within thirty (30) days. In some cases, we may require additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

jiloko uses cookies, web beacons, and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies enable the website to recognize your device and remember certain information about your visit, such as login credentials, language preferences, and site settings.

8.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the operation of the jiloko platform. They enable core functionalities such as account login, secure transactions, and navigation. Without these cookies, certain features of the platform would not function properly.
• Performance Cookies: These cookies collect information about how you use the jiloko platform, including which pages you visit, how long you spend on each page, and any error messages you encounter. This data helps us improve platform performance and user experience.
• Functionality Cookies: These cookies remember your preferences, such as language settings, currency selection, and display preferences, allowing us to provide a more personalized experience.
• Targeting/Advertising Cookies: These cookies track your browsing activity across the jiloko platform and other websites to deliver personalized advertisements and measure the effectiveness of marketing campaigns.

8.3 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect your ability to use certain features of the jiloko platform. To learn more about managing cookies, visit your browser's help section or consult the following resources:

• Google Chrome: chrome://settings/cookies
• Mozilla Firefox: about:preferences#privacy
• Safari: Preferences > Privacy
• Microsoft Edge: edge://settings/privacy

9. Third-Party Services and Links

The jiloko platform may contain links to third-party websites, services, or applications that are not operated or controlled by jiloko. This Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party sites you visit. If you provide personal information to third-party services (such as payment processors or social media platforms), your information will be governed by their respective privacy policies.

jiloko integrates with several third-party services to enhance the user experience, including:

• Payment Gateways: GCash, Maya, and banking partners facilitate secure deposits and withdrawals.
• Game Providers: Third-party game developers provide slot games, live dealer games, and other gaming content.
• Analytics Tools: Google Analytics and similar services track usage patterns and platform performance.

When you interact with these third-party services through the jiloko platform, they may collect information about you in accordance with their own privacy policies.

10. International Data Transfers

jiloko primarily operates within the Philippines and stores personal information on servers located in the Philippines or in secure data centers within the Asia-Pacific region. However, some of our third-party service providers may be located outside the Philippines, which may involve the transfer of your personal information to countries with different data protection standards.

When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Contractual agreements with third-party service providers requiring compliance with Philippine data protection standards.
• Use of Standard Contractual Clauses approved by the National Privacy Commission.
• Verification that recipient countries provide an adequate level of data protection as determined by Philippine law.

By using the jiloko platform, you consent to the transfer of your personal information to third-party service providers located outside the Philippines under the conditions described in this Privacy Policy.

11. Protection of Minors

The jiloko platform is intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If you are under 21, you are prohibited from using the jiloko platform and must not provide any personal information to us.

jiloko employs age verification measures to prevent underage access, including requiring date of birth during registration and verifying government-issued identification documents during the KYC process. If we become aware that we have inadvertently collected personal information from an individual under the age of 21, we will take immediate steps to delete such information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's online activities and prevent minors from accessing online gaming platforms. If you believe that jiloko has collected information from a minor, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

jiloko reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Any material changes to this Privacy Policy will be communicated to you via email or notification within your jiloko account dashboard at least thirty (30) days before the changes take effect.

Your continued use of the jiloko platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. If you do not agree with any changes to this Privacy Policy, you must discontinue use of the jiloko platform and close your account.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact jiloko's Data Protection Officer or customer support team:

• 24/7 Live Chat: Available on the jiloko website (Tagalog & English support)
• Email: [email protected]
• Data Protection Officer Email: [email protected]
• Average Response Time: 2 minutes (live chat), 24-48 hours (email)

For complaints or concerns related to data protection that cannot be resolved through jiloko customer support, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC)
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: https://www.privacy.gov.ph
• Hotline: (+632) 8234-2228